Welcome to our website! As we have the ability to list over one million items on our web site (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our web site.

However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 413-386-3835 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our web site, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

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Parts and Service

Service is and always will be our specialty. No Job is big or too small... Whether you need a light bulb, fan motor, door seal, compressor, thermostat, burner, pump, belt, or other repair - You can trust Family Appliance and Mechanical to quickly diagnose and fix your issue.

At Family Appliance, our customer service doesn’t stop at the purchase or delivery. If service is required in the future, you can rest assured that you will receive the same exceptional service and attention to detail. Our specially trained service technicians are readily available to handle your washer, dryer, refrigerator, freezer, oven, range, and dishwasher service needs whether in or out of warranty. Our complete Parts Department features thousands of Appliance parts in stock for your repair and replacement needs.


Delivery and Installation

Let the experienced professionals at Family Appliance handle your delivery and installation needs. Our knowledgeable experts will assure that your new products arrive safely and are installed properly. The new appliance will be tested to make sure it works correctly and all packing materials will be removed from your home. Any questions or needs you may have will be handled promptly and professionally. Professional installation is recommended on certain products, and in some cases necessary to ensure warranty protection coverage. Our Customer Service Representative can help you decide which installation options are best for you.